The second-hand marketplace Shoppers Voice Displeasure Over Size Modifications
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
The second-hand shopping app has altered its sizing categories for female and kids' apparel without notifying every member regarding the update.
Digital Channels Reaction
Countless users and merchants have taken to social media stating that platform listings now display a modified sizing category versus the original listing because of the remapping.
The company said the new system was more in line with other platforms.
They have suggested members to review their products and manually change the size when needed, resulting in member annoyance.
Measurement Approach Changes
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the sizing has been recategorised - for example a size L used to be a 12 but now shows as UK 16-18.
Member Accounts
Frankie Bridger, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
A different member, based in Glasgow, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.
Necessary Adjustments
Another shopper, based in Derby, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.
Service Background
The app has more than 100 million shoppers, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: last year, the service retracted a modification to its shipping options following member complaints.
